Location: Jamesburg NJ

Job Type: Full-Time

About Us:
We are a leading New Jersey based software company specializing in providing innovative solutions for K-12 School Districts. Our platform helps schools streamline their financial operations, including budgetary accounting, payroll management, and more. We’re looking for a dedicated and knowledgeable Support Representative to join our call center team and assist clients in navigating our software with a focus on school financials.

Job Overview:
As a Support Representative, you will be the first point of contact for clients using our software, offering assistance in resolving issues related to school financials such as budgeting, accounting, and payroll. You will ensure customer satisfaction by providing exceptional service and guiding users through our software’s functionalities and features. The ideal candidate will have a strong background in school financials and a passion for customer service.

Key Responsibilities:

• Provide exceptional customer support through inbound and outbound calls, emails, and chat.

• Troubleshoot and resolve software issues related to school financials, including budgetary accounting, payroll, and financial reporting.

• Assist clients in understanding and effectively using software features to manage their school’s finances.

• Document client issues and solutions in the support ticketing system to ensure follow-up and resolution.

• Escalate unresolved or complex issues to senior technical staff or developers as necessary.

• Collaborate with the software development team to communicate customer feedback and potential areas for improvement.

• Educate clients on software updates, new features, and best practices for financial management.

• Stay current with industry trends and software updates to provide accurate guidance to users.

Requirements:

• Proven experience in a customer support role, preferably in a call center environment.

• Strong knowledge of school financials, including budgetary accounting, payroll, and financial reporting.

• Experience using financial software (experience with school financial management software is a plus).

• Excellent verbal and written communication skills with the ability to explain complex concepts in simple terms.

• Ability to troubleshoot technical issues and guide clients through step-by-step solutions.

• Strong organizational skills and attention to detail.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• A positive attitude and a commitment to delivering high-quality customer service.

Preferred Qualifications:

• Experience in the education sector.

• Familiarity with accounting software like QuickBooks, or similar systems.

• Basic understanding of accounting principles and practices.

• A background in financial management or accounting is a plus.

• Experience with ticketing systems (e.g., Fresh Desk, Atlassian) is preferred.

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• A dynamic, collaborative, and supportive work environment.

• Access to ongoing training and resources to improve your skills and knowledge.

If you're passionate about customer service, have a strong understanding of school financials, and want to contribute to a team that helps educational institutions thrive, we'd love to hear from you!

How to Apply:
Please submit your resume and cover letter detailing your experience with school financials and customer support to careers@genesisedu.com