Job Title: Payroll & Budgetary Accounting Systems Support – Call Center

Location: Jamesburg, NJ
Job Type: Full-Time

About Us

We are a leading software company specializing in innovative financial solutions for educational institutions. Our platform streamlines essential school financial operations, including budgeting, payroll management, and financial reporting. To support our growing client base, we’re seeking a knowledgeable and customer-focused Support Representative to join our call center team.

Job Overview

As a Support Representative, you will assist clients in navigating our budgeting and payroll software, providing expert guidance on financial processes, troubleshooting issues, and ensuring smooth operation of school financial systems. The ideal candidate will have a strong background in payroll processing and budget management, along with a passion for delivering top-notch customer service.

Key Responsibilities

  • Provide expert-level customer support via phone, email, and chat.

  • Assist school administrators and finance personnel with budgeting, payroll, and financial software functions.

  • Troubleshoot and resolve issues related to payroll processing, budget allocation, and financial reporting.

  • Guide users through step-by-step solutions for financial software concerns.

  • Document client inquiries, solutions, and best practices in the support ticketing system.

  • Escalate complex issues to senior technical staff when necessary.

  • Educate clients on software updates, payroll regulations, and budgeting best practices.

  • Stay informed about school financial regulations and software enhancements to provide accurate guidance.

Requirements

  • Experience in budgeting and payroll management, preferably within a school or financial setting.

  • Previous experience in a customer support or call center role.

  • Experience using financial software (school financial management software preferred).

  • Excellent verbal and written communication skills—able to simplify complex financial concepts.

  • Strong problem-solving skills with the ability to walk clients through technical and financial solutions.

  • Highly organized with attention to detail in tracking and resolving client inquiries.

  • Ability to thrive in a fast-paced environment while managing multiple support requests.

Preferred Qualifications

  • Knowledge of school financial operations, including payroll processing, budget tracking, and accounting.

  • Experience in the education sector.

  • Familiarity with accounting software (e.g., QuickBooks, or similar).

  • Experience with ticketing systems (e.g., Fresh Desk, Atlassian).

What We Offer

  • Competitive salary and comprehensive benefits package.

  • Opportunities for career growth and professional development.

  • A collaborative and supportive work environment.

  • Ongoing training and access to industry resources.

If you have budgeting and payroll expertise, enjoy problem-solving, and are passionate about helping schools manage their finances efficiently, we'd love to hear from you!