Location: Jamesburg NJ

Job Type: Full-Time

About Us:
We are a leading New Jersey based software company specializing in providing innovative solutions for K-12 School Districts. Our platform helps schools streamline day-to-day operations, attendance, grading, scheduling and more. We’re looking for a dedicated and knowledgeable Support Representative to join our call center team and assist clients in navigating our software with a focus on school financials.

Job Description

We are hiring a Help Desk Representative to work on a team of technical support agents. This customer-focused team plays a pivotal role in customer retention and providing the highest quality of user experience.

Responsibilities

• Identify customers' needs, clarify information, provide direct support or guidance while assisting clients

• Answer incoming phone calls and ticket cases and see to their final resolution

• Escalate issues to another department

• Log all customer phone calls in detail

• Consistently demonstrate effective personal performance and problem resolution

• Demonstrate knowledge and expertise of the software

Preferred Qualities

• Willingness to work on a Team of agents

• Take pride in your work

• Experience in a Technical Support or Customer Service role

• Ability to quickly learn and adapt to new software and software changes

• Strong technical ability and basic computer knowledge

• Exceptional typing and email drafting skills

• Ability to prioritize and manage time

• Close attention to detail

What We Offer:

• Competitive salary and benefits package.

• Opportunities for career growth and professional development.

• A dynamic, collaborative, and supportive work environment.

• Access to ongoing training and resources to improve your skills and knowledge.

If you're passionate about customer service, have a strong understanding of school financials, and want to contribute to a team that helps educational institutions thrive, we'd love to hear from you!

How to Apply:
Please submit your resume and cover letter detailing your experience with customer support to careers@genesisedu.com